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We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! What does the EBAY Commuity feel about this. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. They paid $4.99 shipping and handling and due to their location the actual shipping was less. - edited Confirm your return address on the label. The shipping for this item was about $3. Dec 28, 2012 good price for 2 engines. lol the 15b is just as EBAY - 2025 Hamilton Ave, San Jose, CA - Yelp Amazon Package Sent to the Wrong Address? If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. eBay Item Returned Damaged? Here's What You Should Do - Flea Market Flipper Refunds, Returns, and Exchanges for Sellers - Etsy Help If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Who pays for return shipping cost on items damaged during shipping? - eBay The seller has 3 business days to get back to you. Use the phone over e-mailing when you want a response), and told them the situation. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. Individual policies will vary from shop to shop. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Return postage for buyers | eBay The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. You've been a member since 2010 and you've logged dozens of transactions. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. But, like I said, all I got was a form letter. Receive a full refund, partial refund, or replacement item. This buyer says the item is ruined because we folded the cardboard backing of the item. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? How to Refund a Buyer on eBay - Small Business Trends The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. Asking for a Refund from the USPS. No message before opening a claim. However, we're here to help. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. 2 min article; Learn more about return shipping. Each year they make it more and more difficult for sellers, especially dealing with problem returns. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. A lot of people, well, I dunno. eBay is no different. You can also check the progress of your return request at any time. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. How To Avoid eBay's Automatic Returns Approvals Policy? If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. If I had simply changed my mind, I would certainly pay the return shipping. As a seller, I know when I'm being ripped off or when someone is being truthful. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. 2 min . eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. So sorry to hear that Donna! The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Expand. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. And there not even any hassle. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Returns and GSP. Return postage for buyers | eBay PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz - ebay.com If youre a reseller in 2023, you can find deals on items in many places. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. What happens if the buyer refuses to pay for return shipping? Refunds and returns for buyers - Help Center Home Return shipping costs when you use an eBay label. Choose a reason for the refund. Who pays return shipping on a damaged item on eBay? - Quora as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Otherwise not as described on arrival. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. We would refund a buyer if an item was damaged. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! And keep calling back if needed! If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. 04:43 AM. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. 12-13-2016, 04:56 PM. POCKETKING. Learning to use the forums. Join Date . It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Packages damaged by USPS : r/Ebay - reddit This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. For items that have a total cost of $750 or more, signature confirmation is required. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. From the dropdown menu, select Send refund. Again, it comes down to a gut instinct. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Returns will not be accepted without prior authorization. But at some point, the scammers are going to figure out the weakness in that business plan. Select View return details. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . Why should a buyer be out anything because they got something broken? I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Love seeing what you guys findVery cool find on the stilts! Select your reason for closing the return from the dropdown, and add details if you want to. And I cant recall a time that we have lost money on an item and a case. Why Did My Package Go Farther Away, USPS? This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. The seller keep the sale price but their funds may be on hold for a week. Look at the metal bent in! Damaged Item Who Pays Return Shipping? Is Getting a Refund for a USPS Late Delivery Possible? Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. Jump into our 5-day e-mail intro course to see if this could be something for you. Appeal eBay's decision about a return or missing item for buyers. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. If youprefer, you can provide the buyer with another method of returning the item. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Global Shipping Programme | eBay 05-11-2014 It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? When youre responsible for return shipping, you can choose from a number of options in the return request form. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Learn more about our Condition of returns policy. When I received the item back it was in all sorts of rough shape. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Copyright 1995-2023 eBay Inc. All Rights Reserved. Returns & Refunds | eBay If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. You'll need to send it back within 10 business days, using tracked postage. I want to share an experiance that cost me lower seller ratings score. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Are eBay returns free? Buyers abusing "not as described" to force refund - PayPal Community A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . All sellers need a filter to keep the "stories" out. Report the feedback. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. But that was not the case. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Send you a message The seller may ask you for some more details about your return request. Saiba mais sobre a Autenticidade garantida do eBay. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Here's how to send an eBay shipping label from the View return details section: Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. We used the other account for our own private purchases. 2022 Flea Market Flipper. Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Spread the word, we know how to break the . To request a return, select the item you want to send back from your recent purchases above, or use the button below. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Sit back and relax while we do the work. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade.