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Login to our returns portal. Login to our returns portal by clicking the Start a Return button. I have received a faulty or an incorrect item, would there be a charge to return? Login to our returns portal. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Items must be unworn, unwashed and unused with the original labels still attached. Product name and codes of the items you returned. We have printer-less options too if you dont have a printer! 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. On dirait bien que vous nous rendez visite sur. 1. This cancellation period starts from the day after you receive your order. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. AUSTRALIAN RETURNS LABEL Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. By subscribing, you agree to receive marketing communications from boohoo by email. Underwear and swimwear can only be returned if the hygiene seal has not been removed. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Returns via the portal are fully tracked. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Copyright 2022 boohoo.com. We're sorry to hear that you've received an incorrect or faulty item. There are a couple of other ways to cancel your contract with us. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. You can return your item to us for a refund, and then place a new order to get the item of your choice. 90z Revival, Your return arrives back at boohooMAN! 3. Returns are FREE for premier customers. We dont offer exchanges right now. blocking them. To save on returns cost, its best to return your items in one parcel. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Please wait 14 days before contacting us about your refund if you havent heard from us yet. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. this For all other International customers, please return unsuitable items within 30 days of receiving your item(s). Hear about exclusive offers, get early access to collabs & quicker checkout. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Returns and Refunds | Boohoo One of our customer service agents will be more than happy to look into this for you. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Simply return your item(s) and reorder for a replacement. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Simply return your item(s) and reorder for a replacement. Please note, that returns will be made at your own cost. Returns FAQs You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. Confirmation; Please complete the required fields to help us retrieve your order details . Once our checks are complete well refund your credit/debit card. All rights reserved. If your items dont make it back to us, youll need to open a dispute with the carrier. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. You dont need to remember to keep your proof of postage its all digital! If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Click here to start a return. You may be liable for import and pay a custom duty charge for orders over the customs threshold. 90z Revival, If youre a customer in the EEA, you get 14 days to cancel your contract with us. FYI With just one click you can reduce the energy used by this website. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You don't need to remember to keep your proof of postage - it's all digital! You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Make sure you keep proof of postage! Click here to view our full Returns Policy. Returns Policy at boohoo.com If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Returns via the portal are fully tracked. One of our customer service agents will be more than happy to look into this for you. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Returns via the portal are fully tracked. here, and a member of our team will look into it. This two week period starts from the day after you receive your order (or from the day after you receive the last 2. What should I do if I receive an incorrect or faulty item? You can return using the steps above. Unfortunately we don't offer an exchange facility. Sites-boohoo-NA-Site Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. Customer Service - boohoo | Womens and Mens Clothes If you have a delivery related question or maybe you need to track your order. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. Hear about exclusive offers, get early access to collabs & quicker checkout. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Find out how to return your item(s) at number 4. Tell us what you are returning and why. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. See our, On dirait bien que vous nous rendez visite sur. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You'll get an email once we receive your returned item. I can't see the refund on my bank statement. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. No packaging, no problem! (These need to be unworn/unwashed/unused and with original tags) You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. 2. Returns via the portal are fully tracked. *Extra 10% discount sent via email to new subscribers only. Just pop your items in something non see-through, sealable & waterproof. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. Post if off! How long does it take to process my return? Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Items must be unworn and unwashed with the original labels attached. You can return your item to us for a refund, and then place a new order to get the item of your choice. For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. With loads of styles landing each week and regular trend updates you can be sure to get the latest. If your items dont make it back to us, youll need to open a dispute with the carrier. We don't refund delivery charge for those countries listed outside of the EEA. By subscribing, you agree to receive marketing communications from boohoo by email. To experience the full world of Boohoo, please enable these or check whether another program is Just pop your items in something non see-through, sealable & waterproof. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. We have printer-less options too if you dont have a printer! Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. FYI Re-pack the item in its original packaging with labels and tags still attached. Your browser's Javascript functionality is turned off. 4. Summer Shop, We've gone paperless! Free Boohoo returns | Post Office OUR RETURNS POLICY. What should I do if I receive an incorrect or faulty item? Please turn it on so that you experience this sites full capabilities. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. Once you have processed your return in the portal you're ready to post it off! You can unsubscribe at any point. There is no returns label in my parcel, how do I return? You dont need to remember to keep your proof of postage its all digital! You can unsubscribe at any point. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). By subscribing, you agree to receive marketing communications from boohoo by email. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. If your items dont make it back to us, youll need to open a dispute with the carrier. A returns charge of 2.50 per parcel will be deducted from your refund amount. weareMAN. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends.