Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Also,directly on our website! Otherwise, avoid!!! We may investigate complaints and violations of our policies. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Taylor Swift Tickets. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. 'Such tickets will become void and the ticket holder refused entry to the theatre. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. . It will stay valid for the new date. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. 7.3 Additional Policies. I have been researching this company and very bad negative reviews, and practices. 4.3 Sellers Shall Not Include Promotional Material with Tickets. settlement administrator or your attorney for any updates regarding 1. . viagogo is a global online marketplace for live sport, music and entertainment tickets. I sent our ticket numbers but Opera Australia said they were not theirs. administrator or law firm. Gig tickets: How to get a refund when the show won't go on Sent info several times and they made every excuse under the sun. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The whole ordeal cost me almost a thousand dollars. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? . No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Justin Bieber cancels remaining tour dates Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Romeo Santos Concert Tickets. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. This charge is in addition to the amount originally paid for the tickets. 5.1 Investigations. How do I unsubscribe from your newsletter? BLACKPINK Tour 2023. Plaintiff fails this rigorous analysis.. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. 6.1 No Warranty. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. They also had another 150.00 dollars worth of fees per each ticket. Tickets for Waste Management Phoenix Open. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You will receive an email notification from Viagogo explaining the same. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. The Weeknd Concert Tickets. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Viagogo 'refusing' refunds for cancelled and postponed events - what to Note that Your payment may be withheld if you violate this clause. BTW the tickets were available also the same day of the concert. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Why do my tickets have someone elses name on them? The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Can Australians join in? If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? 4.2 Stolen Property. We will also add Tax on our fees as applicable. We do not control the information provided by other users which is made available through the Site. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 2.12 Seller Payment. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Ticket-holders to postponed events will be able . Viagogo will never pay you after you sold your tickets and you can never get back your money. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Invalid tickets are defined as anything where buyers are refused entry. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Viagogo-cancelled event and refunds. expected to be mailed out. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Piggyback tickets may not be sold in the same listing. Section 75 - Tickets bought from Viagogo and concert cancelled All redress are non-exchangeable/non-refundable.. Please note this does not include any Tax that may be payable on fees We are required to pay. viagogo - Buy & Sell Concert, Sport & Theater Tickets All forms of redress are non-transferable and non-refundable. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.3 Username and Password. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When listing seated tickets, all tickets in the same listing must be consecutive seats. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. I have no ideal why a law suit has not come up sooner. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. . When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. This advice applies to England. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Which? Kiwi issues warning after Viagogo 'ripped off' elderly mother 3.4 Indemnity. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. To post a ticket for sale on viagogo You must first register with the Site. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. To register, You must provide your real name, address, phone number, and email address. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Viagogo | ProductReview.com.au If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. That's not something you're likely to shake off. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. By using our Site, You agree to accept this Agreement. I have been fighting with viagogo since October of 2021 with an canceled event. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. How to Request a Stubhub Refund [98% Success] - DoNotPay What is the viagogo complaint handling process? Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 6.11 Permitted use. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. I had tried calling them and the day of the concert and no answer. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. I was promised a refund. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 2. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. The money belongs with you. Ticket listings are a representation of actual seat location. 1. viagogo - Buy & Sell Concert, Sport & Theater Tickets If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Viagogo will keep saying they already paid you but they will never show you the proof of payment. I was promised a refund because the tickets I bought were corrupt. We cannot control the policy of third-party resellers.'. This is the easiest way to get your money back. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." 2.9 a) Exception to Sellers Obligation to Confirm. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I would love to join this lawsuit as I am in the same boat! We always ask that people only buy from authorised sites in order to protect themselves.'. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We disagree with such restrictions and think they are not beneficial to fans. 1.1 Introduction. Customer Files Viagogo COVID-19 Ticket Refund Class Action You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. I have lots of interesting documentation. The court would need to determine which Class members would choose the voucher over a cash return as per the company. Since June, we've found listings for events at all of these venues on Viagogo. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Rufus Du Sol Tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 'It's clear as night and day the 2020 event is cancelled.'. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Add in you are not the original purchaser of the tickets. Viagogo denies withholding refunds for gigs hit by coronavirus Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled.
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