Visit the Payment Methods section to update the details. You will need a username and password to access the Site and use the Services. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Tickets may be substituted with comparable or better seat locations without the Buyers approval. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. In future, if you have issues confirming or fulfilling . Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. A source close to Viagogo said it had no other connections to Global Experience Solutions. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. This does not affect our editorial independence. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google Dodgy tickets, huge mark-ups - what is Viagogo really up to? Why can't I sell my tickets through my Ticketmaster account? If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. All. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. They then charge a booking fee on top of the tickets. If You do not qualify, do not use the Services. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 5.2 Violations, Termination and Suspension. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Snoop Dogg Tour 2023. Can I deliver the tickets using a different delivery method? You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Best Shopping Deals In the know quiz that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). This website is legit and very popular in selling tickets for all kinds of events. You also have the option of taking your case to a small claims court. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Why can't I see my order or sale in my account? Is buying tickets from Viagogo safe? - Quora 2. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. The tickets were sold in October for 180, but so far I have not seen the money. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 1. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. To be a member of this Site, You must agree to accept the terms in this Agreement. Additional information can be found in our FAQs and on the ticket details pages. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Please note this does not include any sales or value added tax that may be payable on viagogos fees. the price it is sold for on the primary market). Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Viagogo is a global online platform for live sport, music and entertainment tickets. Note that this is separate from any Tax viagogo is required to charge on its fees. Victims of Viagogo | Hi All, I am a new member and have been in contact But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. We are not involved in the actual transactions between Buyers and Sellers. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 2.6 Making an Offer. You also agree not to separately contact the Buyer at any time for any reason. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor 2.1 Requirements. They are significantly safer th. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. We do not control the information provided by other users which is made available through the Site. 3.Click Dispute a Transaction. I had a flight delay, can I get compensation? How can I sell I Bonds - USA TODAY Blueprint - Sound Dollar viagogo - Buy & Sell Concert, Sport & Theatre Tickets Secondary ticketing websites - GOV.UK After you raised a dispute did paypal stop or refund deduction from card? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You are viewing the PayPal Community Archives. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. How to get a refund, repair or replacement. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 7.1 Ownership of Intellectual Property. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. How do I get a refund from a ticket seller? - Which? it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Resale Help - Ticketmaster Help If an event is rescheduled to another date, your tickets should be valid. We endeavour to rearrange delivery with the customer or arrange a collection point. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. All sales and bids are final. Thankfully, I have now managed to get to the bottom of it. Super Bowl Ticket. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Location. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. What do the ticket split type options mean? 5.4 Making Adjustments. viagogo - Buy & Sell Concert, Sport & Theatre Tickets A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Shoppers are advised to double check card details when shopping on computers or mobile devices. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. 2.14 Substituted Seat Locations. Selling Mobile transfer tickets you bought on viagogo? Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Welcome to Amazon Seller Central Learn how. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. 2.8 Pay & benefits. Be the first to hear about special offers. If you click on them we may earn a small commission. Contact your bank or credit card company to verify the authorisation of payment to viagogo. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 1999-2023 PayPal, Inc. All rights reserved. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Dec-23-2017 03:49 PM. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. PREAMBLE Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. Pay by credit . Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. What ticket resellers must do As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. How do I sell my tickets on the Ticket Exchange? You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Read more hen we pay for them, not a week before! Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? We do not write articles to promote products. 'This is the benefit of working with a regulated and trusted platform like Viagogo. That helps us fund This Is Money, and keep it free to use. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. As shares tumble and costs soar Will the fast food giants ever deliver for investors? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Invalid tickets are defined as anything where buyers are refused entry. If you have a Business account, please log in to see the steps that apply to you. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Selling a type of mobile ticket and transferring it to the buyer. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Can I Get a Refund from Viagogo? - GetHuman Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Save as much as you can and opt for investment trusts over trackers. Controversial website Viagogo scalps tickets for a John Farnham cancer Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Viagogo Won't pay me for my sold tickets. 6.3 Allocation of Risk. Phoenix Suns Tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Fast forward a few years, and the details she entered were still saved on your account. Reiwa 5th Spring Tour Grand Sumo Tickets. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.18 Merchant Description. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Viagogo Reviews in New York City, NY | Glassdoor Did you find this answer helpful? Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Viagogo have become the focal point for calls to tightly regulate . 6.2 Waiver of Consequential Damages; Liability Limit. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 2.11 Ticket Fulfillment. It can happen on any website where payments are taken. Is commercial property a great value investing opportunity? We will also add sales or value added tax on our fees as applicable. Here is what happened. Join the 36,151 people who've already reviewed viagogo. Report. Court dismisses Viagogo's appeal on misleading representations and The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Welcome to viagogo's online ticket exchange (the "Site"). For example, if you bought tickets for the front row and ended up sitting near the back. 7.2 Copyright. We may investigate complaints and violations of our policies. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. How to cancel a payment to viagogo - PayPal Community We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Sadly I could no longer attend on the new date which was in October 2021. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Are investors underestimating the impact of rate rises? Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. I resold concert tickets and Viagogo is insisting it paid me - but I In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. This fee will be deducted from your payment. 2.9 Seller's Confirmation Obligation. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Tout of pocket as punters hit grasping ticket firm where it hurts and Pay by PayPal, a free service to pay online without sharing your financial information. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Viagogo - PayPal Community You can update your payment method as long as you haven't yet been paid. viagogo payment to seller Hello has anyone had a successful outcome from viagogo through paypal. 6.4 Release. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. 3.1 Accurate Descriptions. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . 9 Dec 2022 - Seller Support Associate . Viagogo just like many other ticket sellers are modern professional con artists. Ratings by category. Ways to get paid when selling tickets on StubHub : StubHub The 'Payment' tab is automatically open. Selling ticket FAQs. Sellers: once your tickets have sold, viagogo charges a service fee. 6.1 No Warranty. Check out our video below for advice on how to avoid ticketing scams. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. We may also first deduct any amount you owe us from any amount we owe you. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. 1 Complain to the ticketing website. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Can anyone help me? If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline.