No way to recover tickets. Please comply with any stated ticket limit for this event. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Pleased to meet you, won't you guess my name? means an unforeseen circumstance completely outside. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So thanks very much! ?DO NOT BUY TICKETS FROM TICKETEK! Presented by: Youmade an unsuccessful request for annual leave for the date of theBooking. Tixel is a safe ticket marketplace to trade tickets from Ticketek. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Any reason for refund must not be foreseeable at the time. Where You are the business owner or registered Director, or a member of Your family is. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. We/Us/Our We are the Booking agent with whom You made the Booking. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now If there is a financial failure of any Transport provider. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. This is not an insurance policy. Would I ever get the tickets! Absolutely appealing customer service!!!!! PDF Ticket & Entry Conditions Can I use a Ticketek gift card or voucher? Safe, Fast and Verified For many, international travel is back on the cards. I received an error message after purchasing tickets. Verification can help ensure real people write reviews about real companies. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Download the Ticketek App & add your ticket to your wallet now. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Might be worth looking into? An incident number or report from the Police or relevant traffic authority. It goes against our guidelines to offer incentives for reviews. Is it cheaper to book online or through a travel agent? What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Immediate household persons living together at the same permanent address. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Automatic Refunds If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. I have now been trying for a refund for 6 months. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Where the examination is being provided by a commercial business (not by an educational board). The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Companies can ask for reviews via automatic invitations. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Confirmation of failure or disruption of the public transport. (Receipt required for Doctors note refund up to $100 or equivalent). Buy guaranteed tickets for sold out events at a fair price. and subject to change at any time. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. No reply emails or any form of communication. They ended up rejecting my application for a refund and closing it down entirely. Still waiting for my refund 6 months. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. means weather where a Government Agency has issued warnings not to travel which mean. I have now been trying for a refund for 6 months. It's criminal and needs serious investigation. Attend participate in, take part in, use, or be present at. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Doors Open: 5:00pm I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Our integration means you can list tickets for resale directly from your Ticketek account. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Sell tickets directly from your Ticketek Account. An incident number or report from the Police or relevant traffic authority. I will NEVER buy tickets from this company again! You'd think that but I had the same shitty experience with them on this front. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. We may consider other Emergency Circumstances at our discretion. What a disgrace!! Please also read the General Conditions of Refund. How do I contact Ticketek? - Ticketek Australia Forcing people to own smart phones is not giving people choice and freedom. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek Marketplace (marketplace.ticketek.com.au). No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. confirmation or our website for contact details. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Any vehicleYouplan to use during theBooking. I haven't received my order confirmation email. Sell tickets directly from your Ticketek Account. Appalling service. I would and do prefer not to use their services. Why is the price displayed on my ticket different to what I paid? I've bumped the ticket by responding as recently as January 2023. 2023 ProductReview.com.au Pty. I will never purchase anything with you again. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Ticketek Australia | ProductReview.com.au What should I do? Further details in the disclaimer. is cancelled or postponed by the provider. Travel insurance and COVID-19: what you need to know. Travelling can be a huge expense, which is why its normal to try to score savings when you can. All Theatres and productions and sporting events should seek alternative partners. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Scalping 18. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Where You are the business owner or registered Director, or a member of Your family is. Anyone can write a Trustpilot review. Ltd. All Rights Reserved. Please also read the General Conditions of Refund. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. If you've forgotten your account details, never fear we also . Ticketek refunds, the true facts - The Vigilante News Any translation of this document from English is for assistance and information only. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. They haven't responded to my emails! Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Sell tickets directly from your Ticketek Account. Why are there multiple listings for the same event at different prices? Refundable tickets via tiketek not refundable? : r/sydney All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. The customer service was super helpful and I got the ticket value back and it sold super quickly. Safe, Fast and Verified I find the app difficult to navigate. What can I do if my tickets are lost, damaged or stolen? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Maisie Peters: 7:00 7:45pm More Info. To read more about Covid-19 please visit our dedicated page here. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Can never get a refund on tickets and/or speak to someone within Ticketek. Hopeless website. Check to see if they have an online lodge system. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Attend participate in, take part in, use, or be present at. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Easy as. Don't EVER buy for a friend, NIGHTMARE. Times are approx. Sell tickets directly from your Ticketek Account. I have been linked to your site from Ticketek.co.nz. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia You can do anything you want if you're the only game in town. Can I purchase multiple orders in one transaction? Ticketek Australia Reviews | Read Customer Service Reviews of premier After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Ticketek is selling for the following venues only. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Jay Chou tickets | GIANTS Stadium | Ticketek Australia How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Make a report to ACCC. , please contact the Customer Service team directly for further advice about your Refund. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Just fake a doctors note, cant imagine they review them too carefully. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here are 8 tips for writing great reviews. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. RP ENG EXTENDED - Refundable Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. etc.WHERE IS THE ACCOUNTABILITY? I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Send them an inquiry many times and they are not answering! Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! What gives? Refunds & Exchanges Follow New articles New articles and comments. Zero stars, uselessly run, waste of a time company. Privacy (data erasure request) No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. How insensitive is that. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! It's the result of a monopoly. Ticketek - Refundable I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. There is no phone number, only an email which does not get answered. Sell Ticketek tickets | Tixel A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Ticketek routinely mismanages ticket processing which should be simple. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Any temporary relocation for work must be for a period of at least 3 months. chevron_left, Availability & type of seating will vary & is set by the venue. I reported the scam to my credit card provider! Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Buy guaranteed tickets for sold out events at a fair price. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Many of us haven't booked on line since COVID started, The site is worse than I remember. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I just resold a ticketek ticket on Tixel. We/Us/Our We are the Booking agent with whom You made the Booking. (This can normally be obtained from the transport companys website). They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I tried calling, emailing before the show, had I had a response we would have made the show. Emergency Services Police, Fire and Rescue Service or other Emergency Services. You may also wish to resell your tickets if you cannot use them. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There is not one good review about this dodgy company. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If enough people do it they'll be investigated. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Safe, Fast and Verified Abusive partner? <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe>