I have been waiting 10 minutes and she just walked in. 12. I am very disappointed in ross and use to be a regular customer. Some banks take up to 14 days to return pre-paid debit card funds. I have worked in the retail industry and know a bit about returns for many stores. RIDICULOUS!! Other stores with very competitive prices that don't give you a hassle for 5 days. Swimwear and lingerie should be returned with the original ticket attached. You can return your Ross product to any of the Ross stores. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. Preferred In. Returns at Ross are super easy if you stick to their company policies. The comments on here are ridiculous. They were much less than the ones I were exchanging which the Associate said it was okay. They refused to return my item due to the descriptions on receipt and tag not matching. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Please do not be upset with the ross employee. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. I have the transaction in my bank account and just want my money back! I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. We are only doing our job, we are here to help you while following our policy. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. Tags only need to be on swimwear not t shirts. WORST RETURN POLICY EVER!!! A 10-day period is required for a cash refund on check purchases. When I finally tried on the dress at home the tag was missing. I have been a loyal Ross shopper for a very long time. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! If you do not have the tags, it may be hard for us the verify the item on the receipt. My experience for buying at ross wasn't good at all. Ross Return Policy Debit Card - sfldefenders.org By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. Before you know it, I will drop Ross like I did Kohls when they ripped me off after I very depressed over this situation, here I have been trying to get a pair shoes. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Why can't Ross honor a legitimate mistake. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. The back of the receipt doesn't disclose this return process either, neither does their website. The terrible employee ever!!!!! Rather-Be-Shopping.com. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. Shorts weren't worn. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Would not refund. This is just not right. Ross Return Policy: Here's What to Know - The Krazy Coupon Lady Nonsense!!!!! My 14.99 capris did not show in the system. What happens to merchandise that does not sell? I am DONE with Ross! Items returned to Ross must NOT be used, worn or altered in any way. Sales clerks are not friendly and management is generally unhelpful. I went to return it 2 days later, and they would not allow me. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Now I have to toss this crappy product Ross carried! It was like I walked 2 miles just to give them $49. Can Ross look up receipts? - TipsFolder.com Ross is a ripoff. If the items you are returning are worn, used, and altered, you will not get any refund. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. Went to Ross for an exchange. I have never had a problem with my return. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. She said that because I'm returning it in less than 24 hours and the system requires it. with the purchase receipt. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Anyway, they told me they could not take back liquids. Do Gift Cards and Store Credits expire? A receipt is the prime proof of purchase at Ross. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. Ask me why I do not know, that is a corporate question. Ross Return Policy: Insider Tips for Successful Returns In fact, the time frame is generally between 7-10 business days. Tap debit card. If I can't make it back within 30 days, they've give me store credit. I bought a pair of sandals and did not try them on u til I got home. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Plus, they might charge you early termination fees or a restocking charge of up to $35. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. If Ross offered clothing rentals you'd have no problem, but it doesn't. You want cheap stuff but and you call them crooks but in reality its not. Don't waste ur time. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? 5 items, I paid no lower than $25 a piece. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. This not common practice in all orher department stores. If the tags are missing and no receipt, NO REFUND. I visit A Ross store every week. Boo hoo~! I bought a pair of shoes and I returned it in perfect unused condition after one month. Retain the original register receipt for Gift Cards. Some managers at ross need to be a little more empathetic. I tried pulling it to get the teeth fastened at the base, but it didn't come down. How To Write a Return Policy (+ Free Template) (2023) - Shopify Be prepared to assembly, debit card company or debit cards. NO WAY! 11. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. I do not want store credit I want my actual money back! I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. Then she proceeded to I came here to see how long my refund will take to appear on my credit card. You can ask for a different color or size of the product but they may not allow a different product in exchange. Tambria Spencer Please explain why the Ross refund. Now, I have never seen a pair of women's short that cheap. She then asked me if I understood what she was saying ( as if I was stupid). Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. It states no such thing. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. I didn't try then on in the store and they were way too big. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. I wrapped the gifts for her and removed the Ross tags with the prices on them. I have no problem with Ross other than their policy to rush you out the door. There was no change in price on any of the other like items in the store but they would only refund half the value. What does that mean, is it true, and what can I do? I purchased a purse on 5/15/16 and took it home. two different colors and would decide later which color to keep. Still, where is my $2.24 or $2.25 tax return?!?! After the transaction, I did the math. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. Can I get a cash refund if I paid by debit card at Target? Ed June 28. No Ross associate should dismiss you the way you've claimed to be dismissed. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. (No tax return so far) The tax here is 9.000 percent. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. What Happens After 30 Days? To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Debit Card Return Policy - coupon.petanidata.com Their explanation was that it was their policy, just like that! It was a 10kt gold Love-knot design. Required fields are marked *. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. When I returned, I immediately went to return with my receipt. I had to argue with store clerk. Last Name*. And it's in a more lively area too. Returns | Marshalls You can either ask for an exchange or a refund in return for your product. Be sure you really want what you are buying or you may be stuck with it. You paid using a debit card, so it has to go back onto the debit card. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. They wanted to know if that would be an issue. I have never heard of this. 15. Heck, some will even give you a ~3% discount for using . - aren't your clerks supposed to ask. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Yes, you can. A refund must never exceed the original payment amount. Step 2: Choose the reason to return the product. When a pre-paid debit card is accepted as a form of payment . The timeframe depends on how long it takes for the merchant to process the refund. If you have two cards that are linked to the same account, you can return it using the other card that is linked. Refunds - Walmart.com After I washed them one of them had a small hole in it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I only hope and pray that my good fortune with the returns at Ross continues. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. It's been 2 business days and still no refund what do I do. Complete Ross customer service contact information. I came back and checked my credit card statement and still no credit. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. My tag said rose fascia which is a color. The one thing I forgot to pull from the purse was its original tag with the designer's name. I would like to know if I could exchange some gifts I got from Ross. How long does it take? TrippingGoat 2 yr. ago All returns are subject to system verification. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. . I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. Ross Refund Verification Process). I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. If you really paid attention to what it says you wouldn't be having to write here. Ross Return Policy: Insider Tips for Successful Returns Every Time, The 2 Best Days to Shop at Ross to Save Money, How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I will keep shopping there. A purchase is a purchase! The Ross return policy is 30 days, allowing customers to bring their items back to the store. Debit or credit card. The refund will be initiated only if approved by their. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Prepaid Debit/Gift cards are accepted at time of return only. Lets get started. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. The earring fell off the stud when she picked it up. Debit Card A debit card is a plastic card that provides the cardholder electronic access to his/her bank account(s). I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). It took her two minutes to get my receipt number. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Have you ever returned something at Ross before and not received the tax return? I replied yes, she immediately caught an attitude!! When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Went to Ross at the Kendall and US1, Miami, Fl. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Ross uses a refund verification system, and all the returns are subject to verification. I recently visited a Ross in Deptford NJ. I stood on line for 10 minutes (with only two cashiers). I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! I know it was not my washer as this has never happened to me before in the 5 years I've owned it. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. Also why Marshall's makes more money than Ross. Walmart Marketplace Return Policy.