Use this dropshipping profit calculator to learn your potential earnings! Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. Kindly account for these charges as you place your order.. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. No promotions or invoices, please! DSers can do this for you when youre making a purchase on AliExpress. Do Dropshipping Businesses Need to Have a Shipping Policy? Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. Ensure you highlight all of these things in your dropshipping return policy so that your customers know what to expect in advance. Instead, if you want to position your store for success, there are a few things you should consider: You can also download the Dsers Chrome plug-in to add products you see on AliExpress to your store. Dont just disappear after a customer makes a purchase. But dont worry, if youre a beginner it isnt strictly necessary. If youre dropshipping with WooCommerce, we recommend using the automatic refund option whenever possible since it takes care of the actual refund right away. After being exposed all the time to dropship "gurus" trying to sell their courses and learning from my mistakes, I decided to help build Do Dropshipping and make all information you need to succeed in dropshipping available for free to everyone! Make sure to give your customer a realistic delivery time, so they will know what to expect. Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. Finding US dropshipping and Print on Demand Suppliers is hard work. So, thats something to keep in mind if youre dropshipping with no money. It comes with a 7-day free trial and then a $19/month payment plan. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Try Shopify free for 3 days, no credit cardrequired. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! Sometimes, there are ways to have a faster delivery time when dropshipping as well. Shopify will automatically update your Amazon listings to match your inventory in your store. Dropshipping for Beginners: What Is It & How to Start Today? With tables, comparisons are easier, making decision-making easier. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. PRO TIP: Save time & money with the complete compliance bundle trusted by over 150,000 businesses and create essential legal policies personalized to your needs in minutes. Drafting a dropshipping return policy thats fair to your customers yet still doesnt kill your dropshipping business can seem like a challenging task if youve never done it before. Or, go online and check out your competitors policies to understand the points to include. Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. In my experience, if you can keep your shipping times under 1 month, your customers wont bother you that much as long as you inform and update them accordingly and on time. Is it the customer (not recommended)? Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. Dont skip this part of setting up your dropshipping store. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. When you receive an order, you pay for that product at wholesale prices. How does it work? A shipping policy outlines all details about how your store fulfills and ships purchases to your customers and usually accounts for both international and domestic orders. What to Discuss with Suppliers before Drafting Your Return Policy? For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. Thank you! Well, you start getting more and more refund requests! If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. To avoid angry customers, you should know how to deal with these long shipping times. Press Esc to cancel. Today, nobody wants to wait 60 to 90 days to receive a product. Businesses that use dropshipping do not pay for storage, handling, or shipping. So, your job doesnt end when you make a sale quite the opposite. On the other hand, having more than one supplier is a great approach to take to make sure that you are never out of stock. How to Get Started with Dropshipping in 2023. Lastly, dropshipping is as simple as buying a product from the site and inputting your customers address after receiving their order. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. All in all, WooCommerce refunds are easy to set up and process. Your best bet is to have a Covid-19 shipping policy in place. #: Domestic and international shipping information. If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. Now that you have chosen your products and found a supplier, it's time to set up your storefront where customers will make their purchases. Step 4: Review and Save Your Policies. This can be done by being transparent with them in regard to your shipping practices. Thank you for your awesome comment! If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. Link back to the main post on this here for more clarification. Or only on full-priced products? If your fulfillment center is based in the US, you might opt for a free domestic shipping option, and a paid international shipping option. This business type doesn't require products in stock. #: Shipping costs, rates, options, and durations. It will buy the product from AliExpress for you and insert your customers details. Here is a list of the best dropshipping product listings weve identified: Once youve made your first few sales, its time to start looking at how you can grow your online business and make more money. What do you need to cover in a shipping policy? If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. Delivery times for the regions you most often sell to, 4. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. However, if youre working with multiple suppliers, simply have an email where customers can request a refund and get in touch with you. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. You should include expected shipping times for the regions you most often sell to, as MVMT does in the image below. This helps customers decide whether to proceed with a purchase. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. #: Reduces shipping-related customer support requests. However, offering free returns is where most dropshippers disagree. A commerce solution for growing digital brands, The composable stack for enterprise retail. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. Thats typically the case for dropshipping high-ticket products where its more worth it. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. All these steps can be done with a few clicks. Or will the customer have to pay their own return shipping? Then, will you only accept unused items or also slightly worn ones? Buy Any 3 Dropship Stores You are now able to create your own dropshipping shipping policy. Thus it makes the profitable model of online drop shipping to date. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. After reading this article, check out this article to learn everything you need to know about handling returns and refunds when dropshipping! By entering your email, you agree to receive marketing emailsfromShopify. Fast shipping can help every business, but unforeseen delays or in-house issues can sometimes occur. Dont be scared to use it; its free! And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. Its important to make buyers aware of issues that might affect order processing and shipment. Always inform your customer of your reservations on shipping to various parts or regions. We process all orders placed after 6 PM on the next day as a priority. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. Yes! For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Never skip adding these default pages to your dropshipping store. All Registered. Many AliExpress suppliers dont offer returns. 6. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. Returns and Refunds. Another option is to change your suppliers and look for ones that are closer to your customers. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. Earlier we spoke about how a business' return policy is essential for allowing customers to shop in confidence. This article is over a year old and it was one of the most helpful articles I have come across regarding shipping policies! Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. And as I mentioned, you can start for free with DSers. You, as an eCommerce store, should have your separate dropshipping return policy. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. Adding products to your store may seem like an easier task than choosing products and suppliers. Use the template at your own risk. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. Letting your clients know about this reassures them, even when orders take a bit longer to arrive. Step 1: Log In. But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. If you dont have a professional email address yet, then you can check out this article here to learn how to get one for free. If you provide multiple shipping options, provide a chart that lists out all of those options. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. AliExpress is an enormous marketplace, with more than 100 million products available for sale. Build your store 2. Many suppliers will offer it for free. Growing your AliExpress dropshipping business, Start your dropshipping business with Dsers, How Does Amazon Dropshipping Work? In that case, say that you will be able to locate the package and verify if it is still in transit. For free. Add it to your store and test it! Toy Theme Shipping Policy Template. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. AliExpress dropshipping is by no means dead. Patryk. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. All our orders are processed and shipped out within [NUMBER] business days. Do you offer free returns (you cover the shipping)? So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. The next reason for high refund rates is products that arrive damaged or defective. So, here are several options you could try: Getting the help of a dropshipping agent in China with a worldwide fulfillment center and warehouses close to your customers can help you reduce your return shipping costs. You can see the templates on the settings page under the templates tab. Increasingly popular in the eCommerce space, dropshipping businesses come with their own set of particularities and challenges. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. Before placing an order, some customers will check first if they can return the product for free and get a refund. Stating this on the policy acts as additional information while accounting for how long to wait for a shipment. Setting up your AliExpress dropshipping store. Having a structured dropshipping return policy that requires minimal effort from the customers side is the best way to succeed in eCommerce! As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. Here are some of the main ones: One of the most common reasons an online store has a high rate of returns is that the customers receive a different product than what they expected usually, in a negative connotation. Step 2: Open Legal. Modalyst makes it easier. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. Try Shopify for free, no credit card required. However, this can be costly. While making purchases, buyers like to know their options should they need to return a product for a particular reason. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. I recommend leaving a simple message such as: Were dropshipping. In fact, if you dropship in Europe, youll have to provide a 14-day, no questions asked, money-back guarantee required by the law.