expressly prohibited without the prior written consent of Toronto While Aritzia is no stranger to designing its own signature brands, it created a limited-edition capsule collection to celebrate an equation at the heart of it all Women to the Power of Women which dropped ahead of International Womens Day, this past March. Follow the steps below to complete online returns for online purchases. Calls may be live or prerecorded. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Sorry, no refunds to original form of payment for sale or discounted items. Retail sales exceeded expectations in the U.S. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. Warm wishes and happy holidays to you and yours. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. While our stores are reopening, we recommend returning your order and placing a new order online. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. The Company designs apparel and accessories for its collection of exclusive brands. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. You can pick it up as soon as the store reopens. Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star "Y'all are a multimillion dollar company. "Our goal is to do our part for the global well-being. TnAction Spring 23 just launched. We appreciate your patience during this time. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Return Processing Times. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. Free shipping & free returns on all orders, all the time. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. rights reserved. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Aritzia started a phased reopening of stores on May 7. As we navigate this complex and changing landscape, were being challenged on a daily basis. Aritzia is a vertically integrated, innovative design house of fashion brands. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. To you, our loyal clients, thank you for your continued support and trust. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. "Our goal is to do our part for the global well-being. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Were in this together. The Company designs apparel and accessories for its collection of exclusive brands. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. When typing in this field, a list of search results will appear and be automatically updated as you type. Get our Fashion & Beauty newsletter by tapping the button below. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). TnAction Spring 23 just launched. After 30 days, we will no longer accept returns. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where weve not had a single positive case of COVID-19 to date. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. Were taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. Until then, well be right here online and at your service. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. "SHAME on Aritzia for using the people's money," wrote another. Interested? Immunization providers should follow their regulatory/employer guidance for reporting . "The minute we closed all of our stores in mid-March, we started planning to reopen. After 14 days of reopening, we will no longer accept returns or exchanges. VANCOUVER, March 16, 2020 /CNW/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its . Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Aritzia marketing calls and texts may use an automatic telephone dialing system. "Well take those learnings into account as we move forward." While successful in keeping its team intact, the move received mixed reviews from its online community. Aritzia Refund Policy. Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Dates will be confirmed at a later time. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. The Company designs apparel and accessories for its collection of exclusive brands. We appreciate your patience during this time. For purchases made online, you can return your purchases online and in store. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Opinions expressed by Forbes Contributors are their own. Don't rely on consumers to do the job you should be doing. This copy is for your personal non-commercial use only. CEO & Founder. Once we receive your package, well process your return within 7 to 10 business days. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." Financial Assistance for Food, Housing, and Bills. Hit the Submit Order button before you're ready? Cant wait to see you soon. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. Click to View our Accessibility Statement. 16, 2020, 07:00 AM. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. While this has certainly been a difficult period, it has also been a period of learning and in creating opportunities that werent there for us previous to the pandemic.. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. For every package purchased (you can pick up the Diamond package for $100. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. The company said it would be offering free shipping and free returns on online orders in the meantime. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. (Super World LA is slated to open later this year.). Where impact and internal change are concerned, its an ever-evolving process. Don't worry, you can unsubscribe from our mailing list at any time. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. All sale and discounted items bought in store are final sale. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. permissions/licensing, please go to: www.TorontoStarReprints.com. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. Aritzia Exchange Policy. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. We are not able to offer exchanges online. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. You are a vital part of our community, now and forever. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. Sale items marked with a discount of 50% or greater are final sale. From your order detail page, select Return Items to fill out the return request form. 80,000 frontline healthcare workers gifted through a $10 million initial donation By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . Not only did this aesthetic reflect consumers' stay-home reality, creating styles they could see themselves in it also, in many ways, called upon the influencer-popularized It-girl aesthetic, through which Gen-Z millennials are used to shopping online. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. If you checked out while signed into your Aritzia account, no postage fee will be deducted. Aritzia is also in a good position thanks to e-commerce growth to expand its product lines by offering different sizes, lengths and colours; as well as new categories, such as swim, intimates, bags, shoes and beauty, he said. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. With Love, If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Once signed into your account, access your. Can I make changes to my aritzia.com order after I submit it? Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. Your Aritzia. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. Were extending our Returns & Exchanges policy. Aritzia will provide an. Steady, now. How can I find out if my local store is open? Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. CBC's Journalistic Standards and Practices. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. Only seven, including four in Manhattan, remain closed. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. Walmart's Return PolicyCOVID-19 Changes. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. E-commerce revenue remains strong, though growth has moderated since most of the companys stores have reopened, he said, and is currently trending 50 per cent to 100 per cent higher than last year. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. |. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. Sale items marked with a discount of 50% or greater are final sale. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. Audience Relations, CBC P.O. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Subsequent instalments to Afterpay may be required. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for.